Telematic program UX Research and Analysis
Product
Telematic program to improve the social skills of minors affected by Tourette syndrome
Problem
Adolescents with Tourette Syndrome (TS) have difficulties with social skills, which directly impacts their mental health.
My role
Researcher - UX Researcher
Duration
From October 2020 to June 2021
Goal
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Provide psychological support.
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Improvement of the quality of life of those affected.
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Improve social skills through the proposed program.
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Achieve adequate emotional regulation and mental representation.
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Evaluate and assess the effectiveness of said program in contrast to a control group.
Responsabilities
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Literature review
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Experiment design
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Search and development of evaluation tools (scales, questionnaires, online questionnaires)
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Contact and coordination with participants
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Collection of data
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Administration of questionnaires before and after study
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Documentation registration and storage
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Data preparation and analysis
UX Research
Research type
Foundational Research
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Secondary research
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Primary research
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Interviews: with users (TS adolescents), their families, TS adults, AFESTTA association members, healthcare professionals
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Field study: with users (TS adolescents) and their families
Design Research
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Primary research
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Usability testing: TS adults, healthcare professionals and other researchers.
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Data type: cualitative​
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A/B testing: TS adults, healthcare professionals and other researchers.
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Data type: cualitative​
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Post-launch Research
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Primary research
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A/B testing: with users (TS adolescents).
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Data type: cualitative​ and cuantitative.
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Usability testing: with users (TS adolescents).
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Data type: cualitative​
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Surveys: with users (TS adolescents).
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Data type: cualitative​ and cuantitative.
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Log analysis: with users (TS adolescents).
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Data type: cualitative​
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Hypotheses
H1
The users will have an improvement in their levels of social skills
Pain points
1
Pain Point
Persona
Product. Since it was a telematic intervention, the modules were more difficult to follow and the exercises more tedious.
2
Pain Point
Support. Since it was a telematic intervention, whenever the users had a question or a difficulty following the exercises, helping them was more complicated.
Problem Statement
The user is a male adolescent with Tourette Syndrome (TS) with interpersonal and personal issues due to his syndrome
Age: 12 - 16
Education: Mid-school
Hometown: Bilbao and surroundings
Occupation: student
Goals
An improvement in social skills that will impact in his daily life.
Frustrations
Embarrashment. Negative emotions about itself.